Frequently Asked Questions
and Helpful Links
Q: How do I contact someone with a question regarding the Child Care Assistance Program (CCAP) or to check the status of my case?
A: Please call or email utilizing the information in the CCAP Contact Information box below anytime during regular business hours.
Q: Where do I find the Child Care Assistance Program Application?
Q: How do I request forms for my case?
A: You can request all other forms, such as Redetermination forms, Change of Information forms, and Request for Provider Change forms, by clicking here.
Q: I'm a provider and did not receive my Billing Certificate this month, who can I call?
A: Some months, IDHS is late in mailing out monthly certificates. Please wait until at least the last few days of the month before you begin calling to request these forms. Many times you will receive the certificates in time. However, if you do not receive your certificate by the last day of the month, please call or email us using the contact information listed.
Q: Where do I submit CCAP forms, paperwork, and certificates?
A: There are several ways you can submit your paperwork. Please use one of the below methods:
Mail to: 901 S Spring St, Suite B
Springfield, IL 62704
Email to: firstname.lastname@example.org
Fax to: 217.525.2894
Utilize our Drop-box 24/7 located just outside our lobby door.
*Please note: Any documentation received after 4:00p (CST) will be stamp-dated for the following business date.
Q: What if I need help finding child care?
A: To receive a list of childcare options in your area, call our Referral Specialist
at 217.525.2805 X 8388 or search online.
CCAP Contact Information
Phone: 217.525.2805 X 8385
Phone lines are open Monday, Tuesday, Thursday, and Friday 8:00a - 4:00p and Wednesday 8:00a - 2:00p. You can also now schedule an appointment to see a CCAP Specialist during office hours.
Click here to schedule your appointment today!
Please Note: Appointments will be limited May 16 - 31 as we prepare for our office move. We appreciate your patience our relocation!